Studio Policies & Etiquette
As part of our ongoing commitment to providing a positive and productive environment for all our students, we’d like to take a moment to kindly remind you of our current studio policies and etiquette reminders. These guidelines help maintain a calm, respectful, and supportive space for everyone.
Communication Policy:
Client Services
Monday-Friday
We respond to calls and emails within 24 business hours.
Saturday & Sunday
Response time may be longer
If you are contacting us outside of business hours, please go to your class and your teacher will be able to help with any questions.
SEND ALL CLIENT ACCOUNT QUESTIONS TO:
staff@universalpoweryoga.com
OR CALL / TEXT:
774-256-4480
Pre-Register for Class:
Don't Forget to Pre-Register for Classes!
We adjust our class schedule based on how many students are registered, so if you plan to attend, please sign up in advance!
Pre-registering ensures we can plan appropriately and lets us contact you if there are any changes to the class. We’ll only be able to reach out if you're on the list—so don’t miss out!
Cell Phone Policy:
Please do not bring cellphones onto your mat. All cellphones should be left on silent In a cubby during class, unless In the case of an emergency.
Wellness Policy:
If you have any cold or flu symptoms, please abstain from coming into the studios. Remember, you can practice with us virtually from home!
If you are exhibiting any symptoms, you will be asked to return when you are better.
In the event you are not feeling well, we will waive the late cancellation fee.
Savasana:
Savasana (final resting pose) is a vital part of every yoga class, offering time for integration, stillness, and deep relaxation. To honor this sacred space:
Remain in the Room
Please stay on your mat during Savasana. Leaving early is disruptive to others’ experience. If you need to leave early, kindly do so before Savasana begins.
Silence & Stillness:
Refrain from talking, or moving around. This is a time for quiet reflection and rest.
Respect the Energy of the Room:
Allow others to fully relax. Silence phones and avoid loud movements when transitioning in or out of the space.
Thank you for helping us create a peaceful and respectful environment for all.
Studio Hygiene Policy
To ensure a clean and safe space for all:
Studio Cleanliness:
Floors, mats, and props are cleaned daily. Please wipe down all studio props after each use.
Personal Hygiene:
Arrive clean, wear fresh clothes, and use deodorant. Hygiene products are available in the restrooms if needed.
Yoga Mats:
Please ensure your yoga mat is clean and free of odors.
Restrooms & Changing Areas:
These areas are cleaned daily—please do your part to keep them tidy.
Guest Pass Policy:
All UPY members get one free guest pass per month!
Have your guest create a profile on the UPY website. Then text us their name, email and the class you would like them to join you in to the UPY cell at 774-256-4480 (at least 24 hours before the class). We will sign them up using your free pass and you can enjoy practicing together. This ensures they have a spot in class!
You can also simply arrive to class early and the teacher can sign up your guest, as long as there is space available.
*Guests can not be a current pass holder or member*
Class Waitlists:
If a class is full, sign up for the waitlist!
Here’s what happens next:
Up to 4 hours before the class time, if someone cancels their spot, the first person on the waitlist gets moved into the class. Our system will email and text you to let you know that you’ve been taken off the waitlist and added to the class!
Check that your text & email notifications are ON so that you will know that you got a spot! If you can come, no action needed. If you can no longer make it, cancel your spot so that someone else can get the opportunity to go to class!
📣 NEW “Late Cancel” Waitlist Automation Text:
Within 4 hours of the class time, if someone cancels their spot, everyone on the waitlist will receive a “First to Claim”automation text that says a spot has opened for the class! Reply 1 to claim. The first person to reply and claim the spot will automatically be moved into the class! (We noticed that people cannot always make it with short notice, so the “First to Claim” text will make sure someone gets the spot who can attend with short notice!) See you on the mat!
Late Cancel / No Show Policy:
If you late cancel (cancel within 4 hours of the class time) or no show and there is a waitlist, there will be a $15 late cancel fee or you will lose the class on your pass. The door is locked 0-5 minutes after the class start time, at the teachers discretion.